banner
         

Alpha Delta Return And Warranty Policies

ALPHA DELTA RETURN POLICY
Products being returned for warranty or non-warranty service must reference a Return Authorization (RA) number. This number must be obtained from Alpha Delta prior to return, or the product(s) can not be accepted. A proper return shipping address will be given with the RA. The reason for return must be stated along with the RA number. In addition to the above requirements, standard products returned for credit will be accepted only within 30 days of original ship date as shown on the invoice (copy of invoice must be included), subject to a 20% restocking charge. This only applies to product(s) in like new condition, unused, and in original packaging. Product(s) showing use, abuse, modification or abnormal wear will not be accepted. Wire antennas cannot be accepted under any conditions since they cannot be resold as new. This policy applies only to products purchased directly from Alpha Delta. Products purchased from authorized Alpha Delta dealers/distributors/resellers will be subject to the their return policy. Their policies cannot be outside those stated above for Alpha Delta.

ALPHA DELTA WARRANTY POLICY
Product(s) may be returned for warranty service within 6 months of the original ship date (as shown on the original invoice copy) to the customer if purchased direct from Alpha Delta, or the ship date from Alpha Delta to the authorized dealer/reseller if purchased through that source, only if the product has not been modified, opened or subjected to abnormal wear or abuse, and it has been determined that the problem is the result of a manufacturing error or defect. Wire antennas may not be returned under any conditions. Non warranty service will be quoted on a time and material basis. Product(s), warranty or non warranty, may ONLY be returned and accepted by following the ALPHA DELTA RETURN POLICY procedures outlined above. A Return Authorization number must be obtained, and the customer must prepay shipping charges to Alpha Delta. Alpha Delta will prepay shipping charges back to the customer.

NO CONSEQUENTIAL OR OTHER DAMAGES

Alpha Delta Communications, Inc. has no liability for general, consequential, incidental or special damages. These include, but not limited to, the cost of the installation or removal of any Products, the installation of replacement Products, and any inspection, testing, or redesign caused by any defect or by the repair or replacement of Products arising from a defect in any Product.

In the United States, some states do not allow exclusion or limitation of incidental or consequential damages, so the limitations above may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.